Client Overview
Industry: Retail Banking
Locations:
The Challenge
US Bank required comprehensive, nationwide fire-life safety coverage across their extensive network of facilities. When JLL assumed responsibility for all of US Bank’s facility management in November 2024, the partnership faced a significant transition that demanded adaptation to entirely new scheduling, invoicing, and account management processes.
The stakes were high: maintaining compliance, ensuring safety, and delivering seamless service during a major operational shift—all while managing an unprecedented volume of work orders.
The Solution
- Fire Sprinkler Systems
- Fire Alarm Systems
- Fire Extinguisher Services
- Custom Suppression Systems
- Leveraged a nationwide network of Summit Fire Protection (SFP) and Summit Fire & Security (SFS) branches for self-perform coverage
- Engaged trusted partner vendors in areas without direct branch presence
- Maintained open, proactive communication through JLL’s Corrigo work order portal
- Prioritized US Bank as a top-tier account across all branches and partners
The Results
When 1,600+ work orders landed on June 1, 2025, the Summit Fire National Accounts team mobilized with remarkable speed and precision.
Metric | Result |
June Work Orders Dispatched | 1,675 |
Total Inspections Completed (June–October 2025) | 2,051 |
Completion Rate by End of August | Over 95% |
It was the fastest and most efficient US Bank inspection cycle in company history.
This project exemplifies what’s possible when expertise meets commitment: keeping fire-life safety systems compliant and protecting people and property—no matter how complex the circumstances.